Cancellations Policy

CANCELLATION POLICY

Cancellations prior to 24 days from the start of the TRIP/TREK/ACTIVITY /STAY
Book any other TRIP/TREK/ACTIVITY /STAY until one year or get 90% refund
(Note: customer have to use the full amount TRIP/TREK/ACTIVITY /STAY
and cannot make a balanced settlement. If the TRIP/TREK/ACTIVITY /STAY
charges are more, the balance needs to be paid by the traveller)

Cancellation between 24 days  and 14 days to the start of the TRIP/TREK/ACTIVITY /STAY

Choose to go for the other trip, of same or higher value, till a year or get 70% refund.

(Note: customer have to use the full amount TRIP/TREK/ACTIVITY /STAY
and cannot make a balanced settlement. If the TRIP/TREK/ACTIVITY /STAY
charges are more, the balance needs to be paid by the traveller)

Cancellation between 14 days and 10 days to the start of the TRIP/TREK/ACTIVITY /STAY

Get 70% refund.

Cancellation less than 10 days to the start of the TRIP/TREK/ACTIVITY /STAY

Transfer your trek (same trek, same batch) to your friend. No cash refund.

Note:-
1)-  In case of roots cancel’s the TRIP/TREK/ACTIVITY /STAY
prior to starting  Roots shall refund the full amount to the customer.
2)- In case the roots drop any TRIP/TREK/ACTIVITY /STAY
in the middle of the tour due to unforeseen circumstances, Roots is not liable to refund any amount.